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​Privacy Policy

Privacy in collecting information

In order to recommend insurance products that correspond to your needs, we may need to gather some personal information from you. We take the utmost care to ensure that any personal information gathered remains confidential.

Our rules of conduct are based on high standards in the matters of the collection, use, communication and archiving of personal information. For any questions regarding these rules or the use that is made of your personal information, please contact us by telephone at (613) 225-3515.

We gather only necessary information. The files that we open are intended to provide you with the products and financial services or products and insurance services that we believe will best respond to your needs through all the stages of your life. We do not sell your personal information.

Why is this personal information necessary?

In general, we have to gather personal information about you in order to:

  • Better understand your needs;
  • Establish that you are eligible for certain plans or insurance options;
  • Continue to offer you the complete range of products and services that we believe are appropriate to your needs, as well as the services pertaining to them;
  • Satisfy the regulatory or contractual requirements connected to the products and services which we provide.

In order to ensure that you fully understand the reasons why the information is necessary to us, we will define the aim of the file in clear and concise terms.

Your consent
We ask you for your consent before gathering, using or communicating your personal information.

You may give your written consent, whether electronically, implicitly or by sending a duly authorized representative.

You may at any time cancel your consent to the collection, use and communication of your personal information, within the restrictions given by law and by any pertinent policy, with reasonable warning.

We ask for your written consent before gathering or communicating any of your medical information. This information will not be shared with any other company.

As it is necessary for us to communicate your personal information to third parties, such as agents or service providers, we ask for your written consent beforehand and we inform you of the identity of these third parties and the type of personal information which we intend to communicate to them.

We keep the personal information we have about you either during the time it is necessary, notably until the end of product or service updates, or the period required by law. The necessary precautions are taken right up to the moment your personal information is destroyed in order to ensure that no unauthorized person can gain access to it during this operation.

We promise to protect your personal information

We are responsible for all the personal information that we have about you, including that which is communicated to an agent or a third-party service provider needed for us to provide you with a product or a service. All employees, agents and service providers authorized by RISK BALANCE undertake to ensure the confidential nature of your personal information.

How do we protect personal information?

Only the employees, agents and service providers authorized by RISK BALANCE who need your personal information in order to fulfil their duties can access your information. We have put in place, and continue to develop, systems to ensure the protection of personal information against theft, loss, unauthorized communication, reproduction, inappropriate use or alteration.

We implement protection systems which correspond to the type of documents, including electronic or paper documents, organizational measures such as security controls, and the limitation of access to personal information to those who need it in order to fulfil their duties, and technological systems, such as passwords and encoding. We wish to ensure the protection of all types of information, but it goes without saying that the most private information, such as medical information, is protected by the strictest measures.

Your right to access your personal information

You have the right to ask if we have personal information about you and the right to access this information, conforming to the disposal of the law.

How can I ask for an update or a correction?

If you believe that the personal information that we have about you is incorrect or incomplete, you have the right to ask us to make modifications. If you have established that your personal information is incorrect or incomplete, send us the necessary modifications.

For more information

Please contact RISK BALANCE at (613) 225-3515.